Dusk Thread Loungewear LLC places great importance on the customer shopping experience and is committed to providing high-quality women’s sleepwear. If you are not satisfied with your purchase, or if the items you received have quality issues, we offer after-sales support in accordance with the following return and refund policy.

1. Return Period

We accept return requests for eligible items within 30 days from the date the order is delivered.

If you wish to return an item, please contact our customer service team within this timeframe and provide your order number along with the reason for the return. Requests made after this period may not be approved, except as otherwise required by law.

2. Return Conditions

To ensure that returned items can be processed correctly, they must meet the following criteria:

Items must be unused, unworn, and unwashed.

Items must remain in their original condition and be free from any damage caused by the user.

Items should, whenever possible, be returned with their original packaging, product tags, and any included accessories.

A valid order number or proof of purchase must be provided.

Items must comply with applicable hygiene and return requirements.

For items such as women’s sleepwear or intimate apparel, returns may not be accepted if the items have been worn, washed, or are otherwise in a condition that prevents them from being resold—unless the items are defective or as otherwise required by law.

3. Quality Issues and Incorrect Items

If you receive an item with a quality defect, damage incurred during transit, or an item that does not match your order, please contact us promptly.

Please provide the following information so that we may verify your claim:

Order number.

Product name and relevant details.

A detailed description of the issue.

Photographs of the item and/or its packaging.

If it is verified that the issue is due to a product defect, an incorrect shipment, or another matter for which we are responsible, we will—depending on the circumstances—facilitate a return, exchange, or refund, and we will cover any reasonable return shipping costs.

4. Returns Unrelated to Quality Issues

If you wish to return an item due to personal preference, style choice, sizing issues, or other reasons unrelated to product quality, we can assist with the return, provided that the item meets all return conditions. For returns unrelated to product quality, the customer is responsible for any associated return shipping costs. Whether the original shipping fees from the initial order will be refunded depends on the specific circumstances and applicable laws.

5. Refund Processing

Once the returned items have been received and approved, we will issue a refund using the original payment method.

Typically, once a refund request is approved, we will process the refund within 3 to 5 business days.

The actual time it takes for funds to appear in your account may vary based on the processing times of your bank, credit card issuer, or third-party payment provider.

If you do not receive your refund after an extended period, we recommend contacting your payment provider first; you may also reach out to us for further assistance.

6. Return Request Process

If you wish to request a return or refund, please follow the steps below:

Step 1: Contact our customer service team via email, stating the reason for the return and providing your order number.

Step 2: Wait for customer service to confirm your eligibility for a return and provide the relevant return requirements.

Step 3: Follow the return instructions provided by our customer service team, securely pack the eligible items, and ship them to the designated address.

Step 4: Upon receipt, we will inspect the condition of the returned items and process your refund or other post-purchase request based on our assessment.

Please do not ship any items back without first receiving return confirmation, as this may result in the package being unidentifiable or cause delays in processing your return.

7. Return Address

All returned items must be sent to the following designated address only after receiving confirmation from our customer service team:

312 RIVERVIEW LANE
MADISON, VA 22727

8. Order Cancellation

If you wish to cancel an order, please contact us via email as soon as possible.

For orders that have not yet entered the processing or shipping stage, we will do our best to assist with the cancellation and issue a refund via the original payment method.

If an order has already been shipped, you will generally need to follow the return process outlined in this policy.

Thank you for choosing Dusk Thread Loungewear LLC. Your satisfaction is the driving force behind our continuous efforts to improve our products and services.